Frequently asked questions
There are the most commonly asked questions about House Of FOSS.
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Our billing is simple and transparent: House Of FOSS charges you for each deployed service per hour. This includes compute time, storage, transit bandwidth, and the level of support you choose. There is no commitment.Learn more about billing and invoicing
Email and community support via our forum is available to everyone with our Test plan, with no SLA.
Staging Support plans offers a guaranteed response within 2 business days and priority queueing for support tickets, and email support.
Production Support plans offer a guaranteed response within 1 business day, highest priority queueing for support tickets, a dedicated customer success manager, and phone and email support.
Our dedicated service are running with full isolation so one service = one VM. You can install multiple softwares on a single VM using our CI/CD system.
Our cloud provider partners have datacenters in 62 cities across 20 countries. Deploy services close to your office or users and get the lowest possible latency.
House Of FOSS stores your account data in the EU, protected by some of the strictest privacy laws in the world. Click here to learn more about our Privacy policy and practices
Your application data is hosted in your service, in the country or city where you choose to deploy your services. By default, our automated remote backups are stored on the same continent as your service, but in a different datacenter.
Each House Of FOSS project generates a unique, secure, encrypted virtual network that allows any service in that project (in any region and on any provider) to communicate using private IPv4 addresses with near line-speed throughput. This unique feature is powered by Nebula, originally created by Slack and released as open-source software in 2020.
Yes, each service comes with a pre-configured firewall that opens application-specific ports to the internet. You can easily restrict access to one or multiple IPs from the service dashboard. Learn more about configuring your firewall
Yes, from the service dashboard you just need to click on the 'clone' button to migrate/clone the running service to any other target cloud or region.
Benefits of Freescout fully managed by House of FOSS
Deploy a fully managed instance of Freescout in a few minutes on House of FOSS. You can relax knowing that we are taking care of installation, configuration, encryption, security, backups, live monitoring, software & OS updates. No more DevOps. Deploy on any cloud or on-premise. Scalable & Secure.
Explore Freescout in action
See how Freescout works and what you can do with it
Dedicated hardware
We deliver all services on dedicated virtual machines: you get full access to the underlying resources and kernel-level security.
Automated Updates
Let's save your business a lot of hassle, whilst ensuring that you get the performance and security benefits of regularly updated software and systems.
Predictable pricing
A guaranteed monthly price covers everything: compute, storage, bandwidth, updates, security & maintenance.
No vendor lock-in
You can migrate your software and data to any cloud providers any time you want. With Elestio you are totally free and in control.
Compliance
We are SOC2, and GDPR compliant. We are committed to protecting your data and privacy.
Global Availability
Deploy close to your users with support for multiple cloud providers and on-premise options. Elestio ensures low-latency and high-performance anywhere in the world.
Freescout features and resources
Freescout
fully managed by House Of FOSS
FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Deploy Freescout on any cloud or on-premise. Scalable & Secure.
