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Why Papercups is the Go-To Open-Source Alternative for Customer Support in 2025

  • Philip Moses
  • 3 days ago
  • 2 min read

Updated: 2 days ago

In 2025, customer expectations are higher than ever. Businesses need real-time communication, seamless support, and personalized experiences to stay competitive. Live chat is no longer a “nice-to-have”—it’s a business necessity.

 

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This blog explores how Papercups, an open-source customer messaging tool, is changing the way companies connect with their customers and how House of FOSS (HoF) helps businesses deploy it effortlessly.

 What is Papercups?

Papercups is an open-source alternative to Intercom, Drift, and Zendesk Chat. It provides businesses with a lightweight, developer-friendly solution to embed live chat directly into their websites and apps. Unlike proprietary SaaS tools, Papercups gives you full control of your data, customization, and costs.

With Papercups, you can:

  • Embed a customizable chat widget on your website or app.

  • Manage conversations from a clean, modern dashboard.

  • Respond to customers via Slack, email, or directly within Papercups.

  • Integrate with CRMs, support systems, and developer tools.

  • Host it on your own infrastructure for maximum security and compliance.

Why Businesses Choose Papercups in 2025

  • Data Ownership & Privacy → Keep customer conversations on your own servers, aligning with stricter global compliance requirements.

  • Cost Efficiency → Avoid recurring high SaaS fees by running Papercups in-house or on the cloud of your choice.

  • Customizable Workflows → Developers can modify and extend Papercups to fit specific business needs.

  • Team Productivity → Centralize support requests and customer engagement in one unified platform.

Simply put, Papercups gives businesses the flexibility of open-source with the power of an enterprise-grade messaging solution.

Where House of FOSS Fits In

While Papercups is powerful, deploying and scaling it can be complex for non-technical teams. That’s where House of FOSS (HoF) comes in. We make Papercups ready-to-use out of the box for businesses of all sizes—no hassle, no steep learning curve.

Why Choose House of FOSS for Papercups?

🧩 Custom Setup – Tailored to your business workflows.

🕒 24/7 Support – We’re here when you need us.

💰 Save up to 60% – Slash SaaS costs without sacrificing performance.

🛠️ Fully Managed – We handle updates, security, and scaling.

⚡ One-Click Deployment – With HoF, setting up Papercups is as easy as installing an app on your phone. 👉 Start today with House of FOSS and unlock seamless, open-source customer messaging.


 
 
 

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